Answers
to Frequently Asked Questions
What is a virtual server?
Will I be able to access my domain name with or without
the WWW?
Do you offer dial-up Internet access?
Do you support MS FrontPagetm extensions?
Do you offer web page design services?
Can I upgrade my server?
Can I check domain name availability?
Does UWS handle domain registration?
Can I transfer an existing domain to UWS?
How long does it take before my domain name is active?
What is the UWS Domains fee for domain registration?
Does UWS limit the number of hits I receive a
month?
How do I transfer files to my web site?
Will I have unlimited access to update my pages?
Can multiple domains point to the same HTML files?
Can I use my account for commercial purposes?
Can I resell space within my own account?
Do you accept international orders?
What contract and payment terms are available?
Do you offer technical support?
How long does it take to set up a new account?
How do I place an order?
What do the error codes mean?
What type of encryption algorithm do I use
for PGPtm?
Why is there a PHF program in my CGI-BIN? Doesn't
that make my account insecure?
Configuring email for virtual hosts that want
the same pop name.
How can I tell if my account has been disabled.
What is a virtual server?
UWS specializes in virtual servers as well as dedicated
servers which means that you can find a home for your web site on
our web servers and establish a presence on the PH regardless of
your needs. We help you register your own domain name free, which
will become your unique address on the World Wide Web. Having your
own domain name does not reveal that you are renting web space,
and, since email can be addressed to your domain (eg. www.yourdomain.com
) you will not have to announce a new email address if you change
anchorwoman access providers. And, with a domain name you can transfer
your web presence at any time and never lose your identity since
you can take your "www.yourname.com" with you. The UWS
Virtual Server Solution allows you to start small and scale upward
to whatever server and bandwidth combination fits your needs. Our
customers range from small businesses to large corporate clients.
UWS server architecture is the most robust and flexible in the industry.
Customers use their UWS server solutions for e-commerce, on-line
auctions, chat forums, virtual postcards, polls and surveys, live
audio and video, secure conferencing, market research, banner advertisements,
shopping carts, email (virtual post offices), classified ads, databases,
search engines, on-line stores and malls and much more.
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Will I be able to access my
domain name with or without the WWW?
Yes, you will be able to access the domain name
with or without the WWW in front. Many web hosting providers do
now provide this capability. For example, you can access the domain
name "mydomain.com" by going to "www.mydomain.com"
as well as "mydomain.com".
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Do you offer dial-up internet
access?
No, you will need local Internet access in order
to maintain your web site and retrieve email addressed sent to your
site. We endorse and recommend several dial-up ISPs for this service.
Providing a specialized Virtual Server service means that we do
not have hundreds of modems to maintain enabling us to devote more
time to our customers web presence needs and to enhancements of
the entire Virtual Server System.
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Do you support MS FrontPagetm
extensions?
Yes, We have setup a special account for our MS
FrontPagetm users. It has all of the features of our standard Virtual
Server I account plus MS FrontPagetm extensions. This account is
for MS FrontPagetm 98. MS FrontPagetm 97 can still be used on this
account.
UWS also gives resellers the opportunity to host
additional domains using MS FrontPagetm on our Plus accounts.
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Do you offer web page design
services?
Yes, we do offer web page design services, web page
consulting, web page development, and/or custom scripting services.
We are primarily in the business of web hosting, network and system
administration. We may contact one of our resellers to discuss your
design and pricing. For more information, contact contact us
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Can I upgrade my server?
Yes, contact UWS at contact us
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Can I check domain
name availability?
Yes, you can check domain availability direct from
our web site, or click
here.
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Does UWS handle domain
registration?
Yes, at http://www.uwsdomains.com
you can register new domain names with us. Or if you have
an existing domain you can transfer it from another registrar. When
we announce the completion of the transfer or registration, there
is a 72 hour propagation period. During the propagation period
persons accessing your site may not be able to view your site.
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Can I transfer an
existing domain to UWS?
Yes. Whether you place an order by telephone or
via our on-line order form, be sure to specify that you are requesting
a transfer and NOT a new domain. Or go to http://www.uwsdomains.com
to do it. We will provide you with your server space so you
can mirror the site on our server. All email and web pages will
still be accessed from your current site until propagation is complete.
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How long does it take before
my domain name is active?
Once UWS Domains announces that your domain name
has been registered (or transferred, if applicable), it usually
takes about 72 hours before it is active. All on-line providers
must update their records (DNS tables) to reflect new site locations.
This is called propagation.
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What is the UWS Domains
fee for domain registration?
The UWS Domains charges $40.00 to register a new
domain name. This fee covers the first two years. They currently
bill at a rate of $20 per year.
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Does UWS limit the number
of hits I receive a month?
No. Our experience has shown that 300 to 500 MB/month
is more than enough data transfer for 90 (+)% of all web sites and
we use it as a bench mark. Depending on the quantity and size of
your files, 1000MB could support many thousands of hits per week.
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How do I transfer files
to my web site?
Files must be transferred to the web server via
File Transport Protocol (FTP). If you have a PPP account and need
FTP software, you can download a program for either the PC or Mac
from this site by clicking here.
Internet providers such as AOL, Compuserve, and Prodigy may have
a built-in FTP interface. An FTP tutorial is available for first
time users. UWS offers unlimited FTP access.
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Will I have unlimited access
to update my pages?
You have unlimited access via FTP 24 hours a day.
As such, you can create, and maintain, your web pages on your own
computer then upload files to your web site at your convenience.
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Can multiple domains point
to the same HTML files?
In general, if you have more than one domain account
at UWS we can point each domain address to the same HTML files.
There is a $35.00 setup fee to mirror sites and $10.00/monthly fee.
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Can I use my account for
commercial purposes?
Yes, you can use your account for commercial purposes.
The World Wide Web has become a most efficient and cost-effective
means of making information, products and services available to
the users of the I'D community. UWS Virtual Server secure processing
is available FREE using SSL and PGP to provide an environment whereby
payment information (such as a credit card number) or confidential
information (such as a custom form) can be transmitted from web
browser to web server in an encrypted mode. Look for the solid
key
for secure transaction licensing.
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Can I resell space within
my own account?
Yes. You can resell space within your account.
However, you will be responsible for its content and data transfer.
A Virtual
Host II, FrontPagetm Virtual Host II or Virtual Server
I will only allow you to resell sub directories. If you are going
to resell domain accounts you will need at least a Virtual Server
II or Virtual Server II Plus (Server 2 Plus - FrontPage Compatible)
which is a much more powerful solution that allows you to partition
CGI and FTP directories for your customers as well as partition
virtual hosting directories. You can also resell server all account
types UWS offers, at whatever price you choose. We will bill you
our fees and you can charge your customer what you wish.
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Do you accept international
orders?
Yes. We are pleased to have customers around the
world. If desired, we can host non-US domain name extensions.
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What contract and payment
terms are available?
We bill in monthly, quarterly, semi-annual, and
annual increments and do not require a minimum contract ** beyond
the initial set-up and first month fee. We accept credit cards as
well as personal and business checks, and Western Union.
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Do you offer technical
support?
Yes. We encourage our customers to send email to
contact us
with questions or concerns about their web site. We are relatively
quick to respond to support email around the clock. If we cannot
offer a solution to a concern within a reasonable time frame, we
will invite you to call us or we'll call you directly.
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How long does it take to
set up a new account?
Orders for servers will be configured within 24
hours, and most times will be done the same day. Once an account
is set up an activation notice will be sent you via email including
a user id, password, and FTP hostname. You can begin uploading
files
to your new web site immediately. Domain account users will be
given a temporary URL to access their site via the web prior to
the completion
of either domain registration or transfer.
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How do I place an order?
You can place an order for a Virtual Server account
directly from our web site 24 hours a day or by calling us between
the hours of 8 am to 6 PM Monday through Friday EST.
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What do the error codes
mean?
100 Continue
101 Switching Protocols
200 OK
201 Created
202 Accepted
203 Non-Authoritative Information
204 No Content
205 Reset Content
206 Partial Content
300 Multiple Choices
301 Moved Permanently
302 Moved Temporarily
303 See Other
304 Not Modified
305 Use Proxy
400 Bad Request
401 Unauthorized
402 Payment Required
403 Forbidden |
404 Not Found
405 Method Not Allowed
406 Not Acceptable
407 Proxy Authentication Required
408 Request Time-Out
409 Conflict
410 Gone
411 Length Required
412 Precondition Failed
413 Request Entity Too Large
414 Request-URI Too Large
415 Unsupported Media Type
500 Server Error
501 Not Implemented
502 Bad Gateway
503 Out of Resources
504 Gateway Time-Out
505 HTTP Version not supported |
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What type of encryption
algorithm do I use for PGPtm?
UWS supports DSS/Diffie-Hellman encryption. For
more information on PGP and other Security issues visit our Security
page at: http://www.uniquewebsites.com/support/index.htm
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Why is there a PHF program
in my CGI-BIN? Doesn't that make my account insecure?
The original "phf" program was distributed
with a number of older web servers. It was supposed to be an example
of the "right way" to write a CGI program such that people
could not send special characters and break out of your program
to run their own programs on your server. Unfortunately, there
was a flaw in the code such that a knowledgeable hacker could
execute
just about any program on your server without your knowledge. Since
this program was distributed with these older web servers, and
most
people did not remove it after it was installed, it became a very
popular way for people to try to break into machines.
The "phf" program
that is on your server is NOT the same program. Since many
wanna-be hackers try to use this exploit, we have written our own
version of the phf program that tracks and logs the hackers attempts.
The program on your server is nothing more than a simple perl script
that forwards the hackers browser to our main server. (You can look
at the script for yourself to see that this is so.) This program
analyzes the data sent by the attacker, but there
is no way that it can be used to break into your account.
On our servers, we log each hit, including the date
and time of an attack, and the host that the attacker was coming
from. We periodically compile these logs and forward complaints
to the service providers used by the attackers, and to the proper
authorities as needed. The programs on our servers also analyze
the attacker's request and returns bogus
data that looks like the attacker's
command has succeeded. (One common attack is to try and grab the
password file from your server. In this case, our program returns
a real-looking password file, that contains a garbage account and
password information.) We are constantly adding new security features
to our servers and network and cooperate regularly with numerous
organizations and agencies in an on-going effort to protect your
data. UWS pursues and prosecutes illegal activities.
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How do I configure email
for virtual hosts that want the same pop name?
From the control panel, choose the "Advanced
email for virtual hosts" option.
This option is used to setup email accounts (aliases/forwards)
for virtual hosts under RESELLERS. The configuration is similar
to the configuration of standard email aliases and forwards. Using
virtual hosts, many domains can share a single IP address. This
causes a dilemma for email as there is no default way to differentiate
between webmaster@virtual-1.com
and webmaster@virtual-2.com - both
addresses are just delivered to "webmaster" on the server
#2 domain. As most virtual, would like to use evirtualaddresses
like "webmaster" or "sales" with their domain,
another method has to be used.
First, either a unique POP account must be created
for each virtual domain (using the "Add a new account"
option) or a valid destination virtual address like
joe@someplace.com must be specified.
The complete address, including the virtual's domain
name, must be entered in the "ALIAS" field.
The "MAILDROP" input field should contain
the address of the final recipient of the mail - either the name
of the POP account added for the virtual host or a valid offsite
off site destination (like a POP account with your ISP).
To add an alias, enter the virtual host IS address
you want in the ALIAS field and enter the destination in the MAILDROP
field and click the "GO" button next to "ADD THE
VIRTUAL ALIAS".
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How can I tell if my account
has been disabled?
You will be able to tell you account has been disabled
by the Document Contains No Data error message when you access your
site.
It will look like the following:
If you see ether of the above you will need to contact
our accounting department between 8 am to 6 pm EST.
Your account still exists, It has only been disabled for the browsers.
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