Unique Web Sites Billing_Policy
To expedite your billing questions, click here and submit your request using UWS's real time trouble ticket system. Your ticket will be handled promptly.
Billing Notification
UWS charges accounts on the 20th of each month for the following month. Those who are on check pay will receive invoices via mail and will be due by the 10th of the month for the following month.
Updating Your Account Information
You must inform UWS of any changes to your customer information. This includes addresses, phone numbers, contact names, and most importantly your email address. All notices sent by UWS are done so via email. Updated account information is essential to ensure we are able to communicate important information regarding your account.
If You Pay by Credit Card
If you pay by credit card, your credit card will be charged on or about the 20th. Please ensure that we have updated credit card information at all times. If your credit card is declined, your service will be suspended. UWS will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a $25 reactivation fee. You must submit for reactivation with your payment to reestablish your service.
If you initiate a chargeback through your credit card company for any reason, UWS may at its discretion immediately suspend your service. To reestablish your service, UWS may require you to provide a secure form of payment, which may at UWS's discretion include a signed and notarized statement that you authorize UWS, Inc. to charge your credit card for the appropriate amount. This amount will include a $25 reactivation fee and a $30 chargeback processing fee.
If You Pay by Direct Debit from your Bank Account
If you pay by direct debit from their bank account, you must provide secure debit information to our billing department. This payment method can take up to 48 hours to receive payment. If your payment is returned, your account will be deactivated immediately and you will be charged a $30 processing fee.
If You Pay by Personal or Company Check
If you pay by check you will be sent an email invoice to the email address that UWS has on file for you. Payments are considered late on the 11th day of the month. Once a month you will receive a statement that will itemize your invoices and payments for the previous month. Please include your registration/customer number and domain name on your check. Please mail payment to:
Unique Web Sites, Inc.
P.O. BOX 741274
Boynton Beach, FL 33474
If You Pay by Wire Transfer
If you pay by wire transfer, you will be sent an email invoice to the email address that UWS has on file for you. Wire Transfers are considered late on the 11th of each month. Once a month you will receive a statement that will itemize your invoices and payments for the previous month. UWS will not post the payment to your account until we receive notification from our financial institution that your payment has posted. Also, there is a $5.00 processing fee to pay by wire transfer. Please include your registration/customer number and domain in your wire transfer. Please wire funds to:
Please contact us for the wire information.
Disk Usage
If you exceed the allotted disk usage for your account, you will be billed at a rate of $.99 per MB purchased in 5M increments. Your disk usage is calculated by the maximum amount of space you have used on any given day in a thirty day period or month. This is comparable to leasing commercial building space where you pay for the square footage you use for the entire term of the lease. However, UWS recalculates your disk usage each month so if your utilization is high one month, you will not be penalized the following month if your usage is low. Your disk usage is calculated and billed on the 10th day of every month. Please remember that your log files count as disk usage and you should back them up or reset them regularly, especially if you have a high traffic site. Less than 1% of UWS's customer base exceeds its disk space allocations. Most web sites only require 5 to 7 MBs of disk space.
Billing Cycle
UWS offers a monthly billing cycle to all customers for all plan types. Your monthly bill will reoccur on the 1st day of every month. If you setup your plan throughout the month, your plan will not be prorated. We do not prorate any plans. If you have billing questions and need to speak with a representative, please call 1-561-752-3391. Please utilize our ticket system for a more timely response. You can also check your account status in real-time using our online billing system.
Data Transfer
UWS charges 7? per MB should you exceed your allotted data transfer. UWS offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed UWS's generous data transfer allocations.
Upgrade Policy
Step up to a higher level hosting solution and UWS will waive the setup fee. Grow your business and watch your profits expand as you take advantage of the increased capabilities offered by UWS's upscaled solutions. If you upgrade, your next statement will reflect the difference between what you're currently paying and the fee for your new server. Keep in mind, there is a contract involved if you move up to a managed dedicated hosting package. If you have questions about changing your account or would like to upgrade you account you can contact an account manager at 1-561-752-3391 for details.
Exceeding Virtual Host Limit
This is a reminder that it is up to you to keep track of the number of virtual hosts housed on your virtual server. If you go over your limit, UWS will automatically upgrade your account and bill you for the next level server. Complete details on virtual host limits for each UWS service plan can be found by choosing a plan from the list on our "Site Hosting" pages.
Downgrade Policy
You can downgrade your existing service and we'll waive the 6-month contract if your current UWS hosting account is more than you need. However, UWS will charge a setup fee for establishing a new account. For instance, if you scale from a Server 2 Plan to a Server 1 Plan, your invoice will show the current $59.95 fee plus a $39 set up charge for a Server 1 Plan. The following month, your statement will reflect the Server 1 rate of $19.95. If you have questions about changing your account or would like to downgrade you account you can contact us at 1-561-752-3391.
Premium Customers
If service for your premium account is suspended due to nonpayment, you lose your status as a premium customer. Your accounts will be removed from premium DNS and you will have to pay full price for all services that were discounted. If you wish to renew your premium status you will need to pay a $25 late fee and a $50 reinstatement of your premium account.
Collection Procedures
The majority of our customers are legitimate, honest and responsible business people. In order for us to provide the highest quality and most feature-packed services in the industry at the low prices that we do, we must maintain solvency. Managing our accounts receivable is an integral part of doing business successfully. If your account becomes overdue after the due date on the invoice the following will occur. You will receive a reminder via email that we have not received your payment. You will experience an interruption in service (FTP and HTTP services) if payment is not received within 3 days of your past due date. Your data will be removed from the servers and your account will be referred to our collection and legal departments if your account becomes more that 30 days past due. If you fail to pay for services rendered, we will report the delinquency to the credit bureau which will impact your credit rating. If we pursue a legal remedy and obtain a judgment against you, we will seek to enforce that judgment. If you pay and we receive a notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you a minimum service fee of $25. We will also charge you all associated costs to include attorney and collection fees.
Late Fee
In the event that your account is deactivated due to nonpayment, please call for your billing status for the overdue amount. Your payment must include the $25.00 late fee for your account(s) to be reactivated. You may fax credit card information to us or you may send us a money order via your choice of overnight courier.
Cancellation Procedures
In order to protect your data, UWS requires a signed document requesting cancellation of virtual server accounts. We apologize for any inconvenience, but experience has demonstrated that this is a necessary precaution to prevent erroneous deletion of data or malicious activity conducted against data. Please print, sign, and fax the document located here to cancel a virtual server account,. An UWS representative will contact you immediately. The cancellation request is only complete once UWS receives the faxed form with your signature. UWS will cancel your account effective the end of your current billing cycle and notify you of any outstanding balance. If you cancel prior to the end of your initial six month or any subsequent six month term, you must do so prior to the 5th day of the 1st month of the next term. For example, if your initial six month term ends on March 31st your cancellation will be valid as long as it is received prior to the 10th day (April 10th) of the following month, otherwise you have agreed to renew for a subsequent six month term and will be held accountable in accordance with the online agreement. Finally, while UWS will refund your monthly fee if you cancel your account within the first 30 days, UWS will not refund your setup fee.
The only diffence to the above is in relation to Virtual Host accounts. Virtual Host accounts are considered to be monthly renewable after the initial 6 month term. Cancellation after the initial 6 month term must be given with 30 day notice of account cancellation.
